Frequently Asked Questions
Frequently Asked Questions
Below is a list of frequently asked questions that should help you with any queries you have regarding your Holiday. If you have a query that is not listed below please email us at firstname.lastname@example.org We will be more than happy to help you !
- Who is my point of contact in Spain?
- What do I do when I arrive in Spain and how do I find my accommodation ?
- What do I do in an emergency ?
- What happens if I am not happy with something in my accommodation?
- What is included in the welcome pack?
- I want something that isn't included in Barrington Holidays services. What do I do ?
- What do I do at the end of my stay?
- Is the price quoted for the whole property or per person and is there anything extra to pay?
- Which is the nearest airport?
- Are the properties suitable for children?
- Are the properties suitable for disabled people?
- Is there a maid service or are the properties cleaned at all during our stay?
- Do I need to bring a Hair Dryer, Iron, Towels etc?
- Can you organise flights for me?
- Is there a discount for longer lets?
- Is there a telephone or internet connection in the property?
- Can the changeover day and length of stay be varied?
- Are the properties heated in the winter?
- What TV channels can I receive?
- Are pools in commission all year & are they heated?
- Can I book a high chair, cot or camp bed?
- Can Barrington Holidays book excursions for me and my family?
- How do I pay for my holiday?
In your holiday accommodation there will be a holiday guide which will show you all the points of contact you have with Barrington Holidays during your stay. This includes our office in Sabinillas, our landline and mobile telephone numbers and our emergency call number. This means that at any time day or night we are only a phone call away.
2. What do I do when I arrive in Spain and how do I find my accommodation ?
Your holiday booking confirmation email includes all the information you require for your arrival. You will receive directions on how to get from Malaga airport to collection the keys to your accommodation at Barringtons Office and then directions of how to get to your holiday accommodation. For guests arriving out of office hours you can collect your keys from the safe directly outside the Barrington Holidays office. The safe key code and instructions are included in your holiday confirmation.
3. What do I do in an emergency ?
Your holiday guide in your accommodation gives you a list of useful numbers and also emergency contact numbers such as police, fire brigade and ambulance etc. In the event of an emergency please call the appropriate number and then call a Barrington Holidays Representative so they can assist you. If you have any special requirements or you feel that you may need anything that is not listed in this guide please contact a representative at the earliest opportunity.
4. What happens if I am not happy with something in my accommodation?
Your accommodation will be exactly as described and detailed in this website. If you have any queries or further questions about the property please ask at the time of booking. If there is something that you feel is not as you expected please contact a representative immediately. The earlier a representative is informed the sooner they can respond to your query. We value as our clients and will do our utmost to ensure that you enjoy your holiday with us.
5. What is included in the welcome pack?
A welcome pack can be supplied in our properties to ensure that at whatever time you arrive you can have a snack to eat and a drink(order at time of booking). The welcome pack includes tea, coffee, milk, bread, butter, jam, eggs, water, beer and wine. Contents of the welcome pack may vary slightly and unfortunately we are not able to accept any requests to alter the contents of this pack. In the cupboard there may also be sugar, salt, pepper, oil, vinegar and a selection of sauces etc - if you finish something that is in the cupboard we request that you please replace it ... it isn't the cost but convenience for the next guests.
6. I want something that isn't included in Barrington Holidays services. What do I do ?
Barrington Holidays offer a comprehensive list of services including airport transfers, car hire, golf course bookings and excursions. If there is something that you would like to do on your holiday that is not included in these services please contact us on email@example.com although we cannot guarantee to provide these services we can certainly try to help you the best we can !
7. What do I do at the end of my stay?
On your day of departure you are required to leave the property at 10am and return the keys and remote control entry devices to Barrington Holidays office immediatly. If the office is closed please deposit the keys in the white letter box next to the front door of the Barrington Holidays office. It is essential that you check that you have taken all your belongings and secure the accommodation as you leave.
Although not essential some of our clients prefer to put all dirty laundry in central location and put any dirty cutlery and crockery in the dishwasher. This is entirely at the discretion of the client and by no means compulsory.
8. Is the price quoted for the whole property or per person and is there anything extra to pay?
The prices quoted are for the whole property NOT per person. There is nothing extra to pay (except for flights and any travel to and from your accommodation). The price includes 1 set of linen, 1 set of towels, all utilities and any local taxes. Should you require any additional facilities within the property such as a camp bed, cot or high chair hire these are subject to an additional charge and must be booked at the same time you make the reservation.
9. Which is the nearest airport?
The beauty of visiting Puerto Duquesa is that it can be easily accessed by 3 major airports. The closest of these is Gibraltar which is only 25 minutes away. Malaga is only 50 minutes away and offers several low cost flight options. Jerez is approximately 1h 30 minutes away and although it is the furthest of the 3 choices flights can be very cheap. For further assistance in booking your flights please view our flights and travel page.
10. Are the properties suitable for children?
All our holiday properties are owned by private owners and as such are not specifically dedicated to being child friendly more than any other property. Some apartments may also be on a upper level. All of our resorts are gated and most have 24 hour security and lifeguards during the summer months. Puerto Duquesa is also a very safe and family friendly resort and perfect for a family holiday. If you are concerned about the child safety aspects of any of our holiday accommodation please contact us at the time of booking your property.
11. Are the properties suitable for disabled people?
We do not promote any of our properties as being disabled friendly as the Spanish laws are not the same as UK laws and we would not want to mislead any of our clients. However some properties do lend themselves to disabled use. If this is something that would be an important consideration when booking your holiday please contact a representative before booking your holiday. We will then be able to suggest the most appropriate accommodation to suit your needs.
12. Is there a maid service or are the properties cleaned at all during our stay?
All our holiday rental accommodation is self catering and as such the properties are cleaned before and after your holiday and linen provided before you arrive only. If you require a maid service or a mid-stay clean there will be an additional charge for this service and it must be requested at the time of booking.
13. Do I need to bring a Hair Dryer, Iron, Towels etc?
All properties are supplied with basic household items that you would expect to find in any accommodation including iron, ironing board, hairdryer, clothes maiden, sufficient crockery, kitchen utensils and adequate furniture and items to suit the amount of people the property is meant to cater for. Anything in addition to this list cannot be provided by Barrington Holidays. We do not provide beach or pool towels. Each property advertisement has a detailed list of the main items you can expect in the property and the property pictures also give a clear indication of items, quality and content of the property. If you have any queries about any items in the property that you are booking please ask at the time of booking. Additional items cannot be purchased for you during your stay.
14. Can you organise flights for me?
Sorry, we are unable to help you in booking your flights. However please view our flights and travel page which provides lots of useful suggestions.
15. Is there a discount for longer lets?
If you would like to enjoy an extended stay in one of our holiday accommodation properties we may be able to offer you a discount. Please ask a representative at the time of booking.
16. Is there a telephone or internet connection in the property?
None of our properties have either phone or internet connection. There are internet cafes both in Puerto Duquesa and Sabinillas. If this would be an important requirement during your holiday please contact your representative who can direct you to the nearest internet cafe. We strongly advise that all guests bring a mobile phone with them incase of emergencies. For visitors from America a tri-band phone must be used.
17. Can the changeover day and length of stay be varied?
We offer any changeover day at our holiday accommodation and any duration (minimum 3 nights). Prices are calculated on a pro rata basis and an additional charge of 50€ is applicable for stays of 6 nights or less.
18. Are the properties heated in the winter?
All properties that are described as having air conditioning have both hot and cold air conditioning and therefore heat the properties in the winter as well as cool them in the summer. If there is no air conditioning heaters will be provided in the properties. In some properties there is also a log fire. Logs for fireplaces are not provided but may be purchased locally by yourself.
19. What TV channels can I receive?
Where we state that a property has Satellite TV you can expect to receive a limited selection of free to air English speaking channels only which will include BBC1, BBC2, ITV and CH4 and additional free to air channels. The movies, sports nor any other themed channels are available. Reception is not as good as in the UK as Spain is on the edge of the satellite 'footprint'. During times of bad weather the television satellite reception will be affected. If the Satellite feed to your property is provided by a communal satellite dish Barrington Holidays cannot guarantee the function of this feed and as such Satellite TV viewing may not be available. Please note that as this is a facility that is out of our control Barrington Holidays cannot provide any compensation nor alternative should this facility not be working.
20. Are pools in commission all year & are they heated?
Most pools are maintained and in commission all year round. However as the resorts have independent rules we cannot guarantee the use of the pool in the outside of July and August. We cannot be held responsible if a pool is not in commission due to circumstances beyond our control or due to the community regulations. For any concerns regarding this please ask at the time of booking. None of the pools advertised with our properties are heated.
21. Can I book a high chair, cot or camp bed?
Both high chairs and cots can be reserved for you at an additional charge of 30€ and 15€ per week respectively. Camp beds can be hired at a charge of 100€ per week. Please note that these are a smaller size 'put up' bed and are not intended to be the same quality as the other beds in the property. Due to limited availability these must be requested at the time of booking.
22. Can Barrington Holidays book excursions for me and my family?
Yes ! We can book excursions for you and your family. Please look on our excursions page for more details.
23. How do I pay for my holiday?
25% of the total price of your holiday is paid at the time of booking. This confirms that the booking is made and this amount is non refundable in any circumstances whether the holiday is cancelled by you or not. The final 75% of the total price of your holiday is charged to the credit card details given by you at the time of the booking no later than 6 weeks prior to your holiday arrival date. This process is automated and the approximate date of the transaction (within 7 days) is indicated on your booking confirmation. Please note that credit card payments carry an additional 2% charge.